Returns and refunds
We want your monthly envelope to arrive safely and bring a little happiness to your letterbox. If something isn’t right, please contact hello@thefencepostclub.com with your name, order number and a description of the problem.
Damaged or incorrect items
If your envelope arrives damaged, contains an incorrect item or is missing something, please contact us as soon as reasonably possible. Photos of the envelope and affected contents can help us resolve the issue.
We will provide an appropriate remedy, which may include a replacement or refund, in accordance with your rights under applicable consumer law. Please contact us before returning anything so we can arrange the next steps, including any necessary return postage.
Missing envelopes
Our envelopes travel by ordinary, untracked post. If yours hasn’t arrived after the estimated delivery period in our Shipping Policy, please contact us. We will investigate and work with you to provide an appropriate resolution.
Change of mind
We do not offer returns or refunds for change of mind once a subscription payment has been processed. You can cancel future renewals at any time before your next billing date through My Subscriptions in your customer account.
This does not affect your rights where goods are faulty, incorrect or not delivered, or any other cancellation or refund rights under applicable consumer law.
Cancelling your subscription
You can cancel future subscription renewals at any time through My Subscriptions in your customer account. Cancel before your next billing date to prevent the next payment.
Cancelling your subscription does not automatically cancel or refund an existing paid order. Please contact us separately about that order.
Your consumer rights
Nothing in this policy excludes or limits your rights under New Zealand’s Consumer Guarantees Act 1993 or other applicable consumer protection laws.